Parts Associate – New Bern, NC

• Identify and research commercial food equipment, refrigeration, and HVAC parts using model and serial numbers, parts diagrams, and manufacturer resources.
• Review technician requests for a data plate, model, serial number, part description, and diagnosis, and stop to verify if anything is uncertain.
• Create and manage purchase orders in ServiceTrade, tied to the correct work order, asset, vendor, and technician. No order is placed without a valid PO number.
• Order through Parts Town, our required primary source. Use another source only when the OEM part is unavailable or the customer requests a different part, and document the reason.
• Before ordering a customer-requested non-OEM part, explain that it voids Pro-Serv’s 60-day repair warranty for that repair, and document the customer’s approval.
• Check warehouse, technician, and branch stock before ordering.

• Review open POs daily and follow up on backorders and past-due shipments.
• Give dispatch and customers confirmed ETAs only, and communicate delays early.
• Communicate with technicians, managers, vendors, and dispatch about parts needs and order status.
• Escalate critical delays, unavailable parts, price changes, and disputes promptly.

• Receive parts and verify them against POs and packing slips, checking for damage, shortages, and wrong items.
• Label, organize, and stage parts for the correct technician or job, and notify dispatch when the job is parts ready.
• Coordinate technician parts pickups.

• Process returns, RMAs, and cores, including defective and warranty parts.
• Track returns until the replacement arrives or the credit posts.

• Upload quotes, packing slips, invoices, tracking, and return documents to the PO and job.
• Assist with inventory counts, adjustments, and warehouse and truck stock, and record every transfer.
• Research discrepancies involving missing, incorrect, damaged, or unreceived parts.
• Keep parts areas, shelves, and job-specific parts organized.
• Follow all Pro-Serv purchasing, receiving, inventory, and documentation procedures.

• Strong organizational and time-management skills
• Excellent attention to detail
• Ability to manage multiple orders and priorities at once
• Strong written and verbal communication with technicians, vendors, dispatch, and management
• Basic computer skills and the ability to learn ServiceTrade and vendor systems
• Ability to research independently and know when to ask for help
• Dependable attendance and consistent follow-through
• Ability to work independently and as part of a team
• Experience with commercial food equipment, HVAC/refrigeration parts, appliance or automotive parts, warehouse operations, purchasing, or inventory is preferred but not required for the right candidate. Military supply or logistics experience is welcome.

• Parts are ordered correctly the first time
• POs and job documentation stay accurate and current
• Incoming parts are received and staged promptly
• Backorders and overdue shipments are actively followed up
• Returns, cores, and credits don’t sit unresolved
• Technicians get the right parts when they need them
• Emails and assigned tasks are handled, not left to pile up
• Problems are escalated quickly

• $20-$25/hour, based on experience
• Benefits: health, PTO, retirement, etc.
• A defined process, clear expectations, and a team that depends on your work