Benefits:
- 401(k)
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
Job Posting: HR / Office Manager
Company: Pro-Serv Food Equipment
Location: New Bern NC
Type: Full-Time
Reports To: Ownership / Finance
Location: New Bern NC
Type: Full-Time
Reports To: Ownership / Finance
ROLE PURPOSE
The HR / Office Manager is responsible for keeping the people-side of Pro-Serv running smoothly, legally, and professionally.
This role ensures:
- Legal and labor compliance
- Accurate employee records
- Efficient hiring and onboarding
- Payroll and benefits coordination
- Safety, certification, and licensing tracking
- Office administrative support
This role does not run operations — it supports the people who do.
Strong organization, follow-through, confidentiality, and documentation are non-negotiable.
Strong organization, follow-through, confidentiality, and documentation are non-negotiable.
KEY RESPONSIBILITIES
Human Resources & Compliance
- Maintain complete and accurate employee personnel files (digital and physical)
- Ensure compliance with labor laws, OSHA requirements, and company policies
- Track certifications, licenses, training, and expiration dates
- Document disciplinary actions, performance notes, and safety incidents
- Maintain employee handbook acknowledgments and policy updates
Rule: If it’s not documented, it didn’t happen.
Hiring & Onboarding
- Coordinate with Branch Managers on staffing needs
- Post and manage job openings
- Screen resumes and conduct phone screens
- Schedule interviews
- Coordinate background checks, drug screens, and license verification
- Prepare offer letters and new hire paperwork
- Set up first-day onboarding (systems access, uniforms, training schedules)
Payroll & Benefits Coordination
- Review and verify timecards
- Monitor PTO balances and accruals
- Coordinate payroll data with Finance
- Handle benefit enrollments, changes, and employee questions
- Track and assist with workers’ compensation claims
- Assist with payroll audits and corrections
Office Administration
- Manage office supply inventory and ordering
- Handle vendor paperwork and administrative requests
- Answer incoming administrative calls and emails
- Assist with meeting preparation and company events
- Maintain organized office systems and files
DAILY TASKS
Employee & Office
- Check HR and admin email inbox
- Respond to PTO and time-off requests
- Update employee records and files
- Monitor clock-ins and time discrepancies
- Check office supplies
- Answer incoming administrative calls
Payroll / Benefits
- Review timecard issues
- Track workers’ compensation activity (if applicable)
- Respond to benefit-related questions
Compliance / Documentation
- File disciplinary and performance notes
- Update certification tracker
- Log safety incidents
WEEKLY TASKS
Hiring / Staffing
- Review open positions
- Schedule interviews
- Coordinate background checks and drug screens
Employee Records
- Audit personnel files
- Verify licenses and certifications
- Update employee contact information
Payroll / Benefits
- Verify payroll data with Finance
- Update PTO balances
- Process insurance enrollments or changes
Office Administration
- Reorder office supplies
- Process vendor paperwork
- Prepare for meetings
MONTHLY TASKS
Compliance & Legal
- Review OSHA documentation
- Update policies and handbook materials
- Review workers’ compensation activity
- Verify required labor law postings
Employee Management
- Audit certification expirations
- Update training records
- Review performance documentation
Finance Coordination
- Review benefits invoices
- Conduct payroll audits
- Audit PTO accruals
QUALIFICATIONS
- 3+ years experience in HR, Office Management, or Administrative Management
- Strong knowledge of HR compliance and employment documentation
- Experience with payroll coordination and benefits administration
- High attention to detail and organization
- Ability to handle confidential information professionally
- Strong communication and follow-through
- Comfortable working in a fast-paced, blue-collar service environment
WHAT SUCCESS LOOKS LIKE
- Employee files are always complete and audit-ready
- Hiring is organized, compliant, and efficient
- Payroll errors are minimal to none
- Certifications and licenses never expire unnoticed
- Office operations run smoothly without bottlenecks
- Leadership can trust that HR documentation is accurate and up-to-date
WHY PRO-SERV
Pro-Serv Food Equipment is a fast-growing, family-owned commercial service company that values:
- Accountability
- Structure
- High standards
- Taking care of our people
If you are organized, proactive, and take pride in running a tight ship — this role is for you.
Compensation: $65,000.00 per year
We Care About Restaurants, 24/7
We know breakdowns don’t always occur at the most convenient times.
So no matter when our customers find themselves in need of service, the Pro-Serv team will be there.
Our experienced staff has the knowledge and skill set to get any commercial kitchen job done quickly and efficiently.
So no matter when our customers find themselves in need of service, the Pro-Serv team will be there.
Our experienced staff has the knowledge and skill set to get any commercial kitchen job done quickly and efficiently.
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